42 West Street, Rochford,
SS4 1 AJ
Mon - Fri 9.00am - 6.00pm
Sat 9.00am - 5.00pm (Sun Closed)
(Pharmacy closed while Pharmacist at lunch)
We are here to provide you with the advice and care that you need. As well as dispensing your medicines, we can give you advice on a wide range of topics. Whatever your health query, big or small, all you have to do is ask.
Essential services we offer
Additional Services (Please check with the team in your Co-operative Pharmacy to see if this service is available.
We provide useful leaflets and information on a range of topics
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.
We must stress that this can only be done in genuine emergencies and it may incur a charge.
If you would like any more information about any of the services mentioned, please ask a member of staff or telephone the number on the back of this leaflet.
Patient Medication Records
Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know you value your privacy and the security of personal information held about you.
This may include:
- basic details about you, such as address, date of birth, next of kin
- records of medicines you have been prescribed by your doctor, and which have been dispensed at this pharmacy
- details of medicines purchased from this pharmacy without a prescription
- other details and notes about your health and medical treatment
- Relevant information from other people who care for you and know you well, such as other health professionals and relatives
The information held about you will not be shared for any reason, unless:
- You ask us to
- We ask and you give us specific permission
- We are required by law
- We are permitted by law, for example where public interest overrides the need to keep the information confidential
The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other health professionals such as nurses. Anyone who receives information from us also has a legal duty to keep this information confidential.
Data Protection and Confidentiality
You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence
(The Disability Discrimination and the Race Relations Acts may also apply).
We also comply with the NHS Code of Practice and Confidentiality and pharmacists have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.
All our employee contracts of employment contain a requirement to keep patient information confidential.
Our guiding principle is that we hold your records in strict confidence.
Your right to view your health record
You have a right to ask for a copy of all pharmacy records about you.
There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the Pharmacy Superintendent at the address overleaf. We are required to respond to your request within 40 days.
You will need to give adequate information in order for us to identify you (e.g. full name, address and date of birth). You will be required to provide ID before any information is released to you.
If you think any information we hold on you is inaccurate or incorrect, please let us know.
Freedom of Information Act
This act recognises the right of the public to know how public services are organised and run. Our Publication Scheme is a complete guide to the information available about the NHS services we provide. This guide can be found at our web site: www.co-operative.co.uk/pharmacy. If you have any queries concerning the Publication Scheme, please direct them to The Data Controller at the address detailed above. A complete list of all the pharmacies undertaking to provide NHS pharmaceutical services in an area can be obtained by contacting your local Primary Care Organisation.
Support for people with disabilities
Our pharmacy team will assess the medicines compliance needs of patients with disabilities and provide reasonable adjustments or support as required by the Disability Discrimination Act 1995. This may include alternative forms of labelling, the use of reminder charts or the provision of a compliance aid where appropriate.
Supplying Stoma and Incontinence Appliances
The Co-operative Pharmacy supplies stoma and incontinence appliances in partnership with Wardles. For further information please speak to a member of our pharmacy team.
Care of Medicines
All medicines are supplied in child- resistant containers unless you request us not to. Please remember: Keep all medicines out of the sight and reach of children. Always follow the instructions on the medicine label and never share prescribed medicines with others. Our pharmacists can advise you on the safe storage of medicines. Please return all unwanted medicines to our pharmacy where we will dispose of them safely
Pharmacy staff safety
Our pharmacy team are committed to providing the highest standards of customer care and it is important that they feel safe in their work place. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening, abusive or aggressive manner.
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NHS Direct details
When the pharmacy is closed, health advice and information, including details of other local health services, is available 24 hours a day from NHS Direct. You can use:
NHS Direct interactive on digital TV
NHS Direct telephone service: Call 0845 4647