For the second year running Which? names London Southend Airport the Best in Britain
22nd Aug 2014
London Southend Airport has beaten all other UK airports for the second year running to once again be named Best in Britain in the latest Which? airport passenger survey.(joint top in the poll with Robin Hood Doncaster Sheffield airport, which also scored 85%)
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The Essex terminal topped the poll with a customer score of 85% -
This left other London airports such as City (80%), Heathrow (Terminal 5, 64%), Gatwick (North, 49%) Stansted (43%) and Luton (37%) lagging further down the table.
In June 2014, 7,011 Which? members were asked to complete an online survey about their experiences of flying from a UK airport in the past year. The customer scores are based on a combination of overall satisfaction and how likely people are to recommend the airport to a friend.
Categories surveyed included queues at security, Pick-
London Southend Airport Managing Director Roger Clements said “This is fantastic
news and once again testament to all the hard work that the team here at London Southend
has put in. We think our short walking distances, friendly staff and unique ‘Simply
Easier’ promises to passengers – that they should wait no more than 4-
He added “Around the time this survey was undertaken we completed a £10 million extension
to the terminal in order to ensure that we continue to deliver these high standards
of customer service as the airport grows. As well as increased Check-
Which? Executive Director, Richard Lloyd, said “The message from travellers is clear – larger airports continue to let people down on the basics, from baggage reclaim to food outlets. People deserve an enjoyable break without any stress, so we want to hear from consumers so that we can help to stop the holiday hassles.”
RDC added:
Rochford District Council has welcomed the news that London Southend Airport has been named the Best in Britain – for the second year running.
This is positive news for the London Southend Airport and Environs Joint Area Action Plan (JAAP) which aims to make the most of the opportunities presented by the growth of the Airport.
The Plan has been produced by Rochford District Council and Southend Borough Council and includes a vision for the future of the nearby Saxon Business Park, off Cherry Orchard Way.
It is designed to create thousands of much-
Leader of Rochford District Council, Councillor Terry Cutmore, said: “It is a terrific
achievement that London Southend Airport is topping the charts for customer satisfaction,
as it really is putting both Southend and the Rochford District firmly on the map.
We have been seeking to make the most of this success with our London Southend Airport
and Environs Joint Area Action Plan (JAAP) which is designed to create 6,000 jobs,
to the benefit of local residents and businesses. The knock-
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To have your say go to www.rochford.gov.uk/jaap or call 01702 318191 to obtain an official representation form.